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Customer care

Refund & Return Policy

We stand behind the gear we ship. If something arrives damaged, gets lost in transit, or just isn't right, we'll make it right.

Last updated · June 2026

What we cover

  • Items that arrive damaged or defective.
  • Packages confirmed lost in transit by the carrier.
  • Wrong items sent (incorrect product, size, or color).
  • Reasonable return requests for unused gear in original condition.

Timeframe

Eligibility requests should be submitted within 30 days of delivery (or 30 days from the latest expected delivery date if your package never arrives).

How to start a claim

  1. Email asforsociety1@gmail.com with your order number and a short description of the issue.
  2. Attach clear photos for damaged or wrong items (this speeds the process up significantly).
  3. We'll respond within 1 to 2 business days with next steps, refund, replacement, or return instructions.

Refunds

Approved refunds are issued to the original payment method. Most banks post refunds within 5 to 10 business days after we process them on our end. You'll get an email confirmation when the refund is initiated.

Returns of unused items

Unused, unwashed items in original packaging may be returned within 30 days. Customers are responsible for return shipping unless the return is due to our error (wrong item or damaged on arrival).

Items not eligible

  • Items damaged through normal wear, misuse, or accident after delivery.
  • Items returned after 30 days with no prior approval.
  • Final-sale or clearance items, where clearly marked.

Lost or delayed packages

If your tracking hasn't updated in 7+ days, or the carrier shows delivered but you don't have the package, please contact us first at asforsociety1@gmail.com before opening a chargeback. We'll work directly with the carrier on your behalf.

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